Why am I not receiving signals?

Signals arrive only when two things are true: your model subscription is active, and the model's setup has been completed and activated in paper or live mode.

If you are subscribed but see no signals, check the Subscription screen and finish setting up the model. A subscription that is still pending approval will not deliver signals yet.

A model also only produces a signal when its own conditions are met, so quiet periods are normal.

If you still need help, our support team can assist you directly.